Partner Spotlight: Medical & Commercial Communications
Branded Content Sponsored by MACC
MACC Wins National Award for Excellence in Communication
Medical & Commercial Communications (MACC), a full-service communication services company, owned and operated by the Greater Albuquerque Medical Association, has been awarded the prestigious ATSI Award of Excellence for 2024. This national recognition, presented by the Association of TeleServices International (ATSI), honors companies that consistently deliver exceptional customer care, accuracy, professionalism, and reliability.
MACC was evaluated over a six-month period by independent mystery callers who assessed key service criteria including:
- Courtesy
- Response Time
- Accuracy of Call Handling
- Knowledge of Client Accounts
- Overall Impression of the Call
The company received high scores across all categories, earning its first ATSI Award of Excellence and joining a select group of industry leaders recognized for setting the standard in communication services.
“This award goes to the operators who have worked hard through the year to become a caring and compassionate team of professionals,” said Robert Schuerman, President of MACC.
Now in its 29th year, the ATSI Award of Excellence program serves as an important benchmark in the telecommunications and call center industry. The recognition reflects MACC’s commitment to excellence and its role as a trusted communications partner for healthcare providers, commercial clients, and organizations throughout New Mexico.
MACC continues to elevate service expectations through responsive, secure, and compassionate communication, delivering real value to the clients and communities it serves.
This article is part of a branded content partnership with Medical & Commercial Communications. Views expressed are those of the author.
Medical and Commercial Communications (MACC) is a full-service communication services company, owned and operated by the Greater Albuquerque Medical Association. Established in 1981 by a group of doctors who were part of the Greater Albuquerque Medical Association to be responsive to the specific needs of the New Mexico’s medical community. Since then, MACC has grown and now services accounts throughout the southwest, including both medical and commercial (non-medical).
MACC works with each customer to develop a custom solution to the challenges they face in their business. For medical customers, they work with your HIPAA-compliant business continuity plan to provide a secure line of communication between you and your patients, both during and after hours as MACC operates in a 24/7/365 environment. Commercial customers enjoy the same attention to detail as calls are handled by professionally trained operators, using state of the art technology. MACC follows the rigid call servicing standards created by the Association of TeleServices International and measured continually through an aggressive quality assurance program.
